SnapABug is a simple solution for addressing problems with your website. When users of your website encounter any problems, they can simply click on the SnapABug widget, which will grab a screen capture of the current page and also open a dialog window to either “Offline” ot Live” support. This service can also be integrated to a website’s support staff via their mobile devices.
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SnapABug (http://www.snapabug.com) is a help button widget that can easily be embedded in any website. It combines an offline support request form that automatically takes a screen capture of the visitor’s webpage with a live help solution. Our solution already enables our 1,000 registered users to more effectively support their customers from their existing help desk,CRM and instant messaging solution, without having to install any software. Even better, they can chat with their website visitors from a mobile device when they are on the road.
